E-Bayar Secure 2FA FAQ's

If you enabled 2FA authenticator, you need to input the 6 digit code to enter your account. You can get that code in the E-bayar account of your authenticator app. If you uninstalled the app on your phone, you need to reinstall it from the app store. The accounts that you stored in your authenticator app, including the E-bayar account, should be accessible once you login into your authenticator.

Please take a look at the special instructions for Authy users below.

You need to reinstall the authenticator in the upgraded OS. Download the app from the app store and login to your authenticator. Your previously stored accounts, including the E-bayar account, should be accessible and the codes generated with it will be valid.

Please take a look at the special instructions for Authy users below.

If you have changed your phone number, but not the device itself, you shouldn't have problems accessing your authenticator app since it does not require access to the Internet or mobile network. However, you should change the phone number to your new one in the authenticator settings.

For Google Authenticator, you need to change the phone number in the Google account settings. Here's how you do it.

For Authy, you can change the phone number in the app settings. Here's how you do it.

If your 2FA method is SMS, you need to contact E-bayar administrator to change your registered mobile phone number.

If you have changed your phone, but still use the same phone number and the same account on the app store, you need to install the authenticator on a new device. When you do so, your accounts should be accessible through the authenticator app.

Please take a look at the special instructions for Authy users below.

You need to reinstall the authenticator app on your new device with the same app store account. When you do so, your accounts should be accessible through the authenticator app. Then, change your phone number in the authenticator settings.

For Google Authenticator, you need to change the phone number in the Google account settings. Here's how you do it.

For Authy, you can change the phone number in the app settings. Here's how you do it.

Also, take a look at the special instructions for Authy users below.

It depends on whether you have saved your E-Bayar 2FA key / QR code.

If you have saved your E-Bayar 2FA key, install an authenticator app on a new device, connect it to the E-Bayar account by scanning the the same QR code that you used to connect the previous version of your authenticator app and use this code to login to your account.

If you haven't saved your E-Bayar Secure 2FA key, you need to get access to your old authenticator account and get the E-bayar code there.

You can also contact E-Bayar Administrator to reset your 2FA Key

If you used Google Authenticator, here are the official instructions from Google.

If you used Authy, here's what they suggest.

Please note that to restore your accounts in Authy, you will need your old phone number and the backup password, so please make sure that you have enabled Authy's backup recovery. If you haven't, you won't have access to your previous Authy account, and consequently to your E-bayar OTP-token (6 digit codes). In this case, the only way to restore your account is to use your Secure 2FA key or the QR code that you used to enable 2FA in the E-bayar account or contact E-bayar Administrator.