Terms & Condition

Below are terms and conditions that govern the use of E-BAYAR KERAJAAN NEGERI MELAKA Portal, and state your rights and obligations when accessing and/or using the information and services on the site.

If you are accessing this portal, you acknowledge and agree that these terms and conditions are binding on you and constitute an agreement between you as user, the participating agencies, and us for such access and/or use.These current terms and conditions supersede any previous terms and conditions you may have received or accessed to date via the portal. Your continued use and/or access of the services will be deemed to be your acceptance of these current terms and conditions.

Online Payment
Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:-

  • All amount quoted are in MYR–Malaysian Ringgit.
  • E-BAYAR KERJAAN NEGERI MELAKA will not accept liability for a payment not reaching the correct agency account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  • If the card supplier declines payment, the E-BAYAR KERAJAAN NEGERI MELAKA is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
  • In no event will the E-BAYAR KERAJAAN NEGERI MELAKA be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages
  • Your payment will reach the agency’s account to which you are making a payment within the same day
  • Bank charge of RM 0.50 will be borne by account holder for payment through individual account & RM 1 for company account

Confirmation of Payment
You will receive a confirmation of your payment on your screen after you make the payment. You will need to print off the proof of payment once your transaction has completed successfully.

The proof of payment cannot be used as an official receipt. The official receipt will be provided by the respective agency within 2-3 working days. Should you do not receive the official receipt within the stipulated time, kindly contact the agency’s personnel in charge at the Contact Us info.

Refund Policy
Each agency that is participating within E-BAYAR KERAJAAN NEGERI MELAKA portal practice different set of refund policies. Should you have any queries regarding an overpayment on your account and think you may eligible for a refund, please contact the relevant agency quoting your proof of payment conformation or reference number.

All payment details that are entered through this payment gateway are encrypted when you, or third party user making payment, enters them. Communications to and from the Service Provider's site are encrypted.

The E-BAYAR KERAJAAN NEGERI MELAKA shall not be liable for any failure by the online user or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

Limitation of Liability
You expressly understand and agree that the we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, good will or other tangible losses resulting from:

  • The use or inability to use the portal
  • The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the portal
  • Unauthorized access to or alteration of your transmission or data
  • Statements or conduct of any third party on the portal, or
  • Any other matter relating to the portal

Limitation of Liability
The E-BAYAR KERAJAAN NEGERI MELAKA administration may terminate your access to any part or all of the services and any related service(s) at any time, with or without cause, with or without notice, effective immediately. The E-BAYAR KERAJAAN NEGERI MELAKA administration may also terminate or suspend your account for inactivity, which is defined as failing to sign-in to the service for an extended period of time. You agree that this website shall not be liable to you or any third party for any termination of your access to the Service

Modifications to Terms of Service
The E-BAYAR KERAJAAN NEGERI MELAKA reserves the right at all times to vary, modify, delete or add to these Terms and Conditions by giving you prior notice thereof. However, in cases of urgency or in order to protect the security of the website or in other circumstances beyond our control, when this website finds it necessary to vary, modify, delete or add to these Terms and Conditions, it may do so without prior notice to you. It is accepted that in order to keep yourself abreast with any variation, modification, deletion or addition to these Terms and Conditions, you agree to access and peruse these Terms and Conditions periodically and on a regular basis. You further agree and accept that your continued access and use of these Terms and Condition (as varied or modified from time to time) will amount to your acceptance of any variation, deletion, modification or addition to these Terms and Conditions.

Modifications to the Service
The E-BAYAR KERAJAAN NEGERI MELAKA administration reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or termination of the service.

The headings used in these Terms and Conditions are for reference only and shall not be taken into consideration in the interpretation or construction of these Terms and Conditions. If any provision of these Terms and Conditions is held to be against the law or invalid under present or future laws, such provision will be isolated and these Terms and Conditions shall be interpreted as if the invalid provision had never comprised part of these Terms and Conditions and the remaining provisions of these Terms and Conditions shall remain in full effect and force and shall not be affected by the illegal or invalid provision.

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