FAQs

1. How do I register into E-BAYAR KERAJAAN NEGERI MELAKA portal?

Registration is easy. Just click the Register button at the home page and start filling up your details.

2. Why do I need to fill up all the details? Is there any charges applied for registration?

We only need basic information about yourself before you can start using the service from E-BAYAR KERAJAAN NEGERI MELAKA portal. You will need to provide the correct information such as your Full Name, ID number (MyKad / Passport / KadKuasa), Mobile number and Email address upon registration. This is important should we need to contact you in the future for reference purposes.

And no, there are no charges applied for you to register with E-BAYAR KERAJAAN NEGERI MELAKA. It’s FREE!

You may want to check our Privacy Policy statement to view our policy on how we keep your information within E-BAYAR KERAJAAN NEGERI MELAKA portal.

3. Can I use the online payment service after I have registered?

Yes you can! Upon successful registration, you will receive a confirmation email to activate your account. Once you have activate it, you can start using the services offered within E-BAYAR KERAJAAN NEGERI MELAKA portal.

4. What are the advantages when I register with E-BAYAR KERAJAAN NEGERI MELAKA portal?

With E-BAYAR KERAJAAN NEGERI MELAKA portal, you don’t need to access multiple agencies’ portal to make your bill payment. You can pay your bills to various participating agencies such as:

      i. PerbadananKetuaMenteri Melaka
  •   ii. LembagaPerumahan Melaka
  •   iii. Tabung Amanah Pendidikan Negeri Melaka
  •   iv. Pusat Zakat Melaka
  •   v. Majlis Perbandaran Alor Gajah
  •   vi. Majlis Perbandaran Jasin
  •   vi. Majlis Perbandaran Hang Tuah Jaya

Furthermore, you can simplify your payment experience with some other features such as registering your favourite payee account, check your current bill, and check your previous transaction status in the past 3 months.

5. Can I change my password? What should I do if I have forgotten my password?

Yes, you can change the password any time using the feature provided within the User Profile section.

You can request a new password from E-BAYAR KERAJAAN NEGERI MELAKA portal should you have forgot your current password. The new password will be sent to you to your registered email address. We advice you to change back to a new password the soonest.

6. Can I change my User ID?

No you can’t. The User ID that you have registered will be used every time you login into E-BAYAR KERAJAAN NEGERI MELAKA portal.

7. How to get the account number for the bill to be registered?

Please refer to the current bill that you received from the respective agency. The account number or bill number varies from each other. Please contact the respective agencies’ representative to get the information.

8. How do I cancel my transaction? Can I get a refund?

All payment cancellation needs to be done manually. You will need to contact the relevant agency should you think you have made an overpayment on your account.

Please check our Terms and Conditions section for further details.

9. How can I make a complaint/enquiry?

You can contact the relevant officer and the numbers at Contact Us page. A feedback form is provided for you to send out message to the respective agency.

Feedback on complaints/queries will be issued within three (3) working days upon received and the solution will be provided within seven (7) working days.

If you have any doubts on the solution of complaints/queries by Respective departments/agencies, you can channel it to the Biro Pengaduan Awam (BPA) at http://melaka.spab.gov.my/eApps/system/index.do

No costs will be charged to the complaints/queries raised.

10. What is MEPS FPX?

Financial Process Exchange (FPX) is an alternative payment channel for customers to make payment at e-market places such as websites and online stores.

11. Is my payment made through MEPS FPX safe?

FPX leverages on the Internet banking services of participating banks and provides fast, secure, reliable, real-time online payment processing. FPX provides a complete end-to-end business transaction, resourceful payment records, simplified reconciliation and reduced risks as fund movements are between established financial institutions. Rest assured, FPX uses authentication and certification to ensure transaction is secured.

12. What are the participating banks for FPX?

Currently, there are 6 participating banks:

      i. Bank Islam
  •   ii. Maybank
  •   iii. Hong Leong
  •   iv. Public Bank
  •   v. CIMB Bank
  •   vi. RHB Bank

13. Do I have to register before making payments with FPX?

No registration is required with FPX.

14. What do I need to make payments with FPX?

You need to have an internet banking account with the participating banks mentioned above.

15. Are there any charges for payments via FPX?

Bank charge of RM 0.50 will be borne by account holder for payment through individual account & RM 1 for company account.

16. What is the operating hour for payments via FPX?

FPX service is available From 1.00a.m to 12.00a.m Daily, seven days a week, 365 days a year. However, FPX service is also dependent on the Internet Banking service availability at the participating banks.

17. What is the maximum transaction limit for payments via FPX?

Currently, the transaction limit for B2C Model is fixed at RM30, 000 per transaction, while the limit for B2B Model is fixed at RM1, 000, 000 per transaction. Certain agencies will also limit the maximum amount payable to the bill. Please refer to your agency for further details.

18. My payment was successful, but I didn´t receive any notification/receipt. What should I do?

Should you find any difficulties retrieving the payment information after the transaction, please follow these steps:

  • Please call your participating bank to confirm your payment.
  • Once you have got the information, please contact the relevant agencies's officer for assistance. Please provide the transaction ID
  • Alternatively, you may contact our administrator at 06-3333333 (ext. 7656) or email to us at ebayar_admin@melaka.gov.my for further assistance.

19. Do I need to keep the proof of payment? When can I get the official receipt?

You will need to keep the proof of payment for your reference. However, the proof of payment cannot be used as an official receipt. The official receipt will be provided by the respective agency within 7 working days. Please read though on the Terms and Conditions available within the portal.

20. My transaction was successful, but the account (agency) is not updated. What should I do?

Upon successful transaction, the agency's account will be updated within 7 working days. Should it is still not updated, please contact the respective agency's officer to further check your account.

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